Refund policy

Refund & Return Policy

Eligibility for Refund

  • Product arrived damaged or defective
  • Wrong item was delivered
  • Product quality does not meet expectations

Return Window

You must report any issue within 7 days of receiving your order.

Refund Process

  1. Send clear photos/videos of the issue along with your Order Number.
  2. Once verified, we will approve the refund.
  3. Refunds will be issued to your original payment method within 5–10 working days (Bank transfer for Cash on Delivery orders).

Important Notes

  • Opened or used products are not eligible for return (due to hygiene reasons).
  • For salt, spices, and food items, only unopened and properly sealed packages are accepted for return or refund.